Frequently Asked Questions | MyStambul

Questions about airport transfers, tours, and hotels all in one place.

Transfers

Booking


What types of individual transfers do you provide?

MyStambul organize transfers for you, your family, group or large group (up to 46 people / bus).

How do I know if my booking is confirmed?

After registering the transfer, you will receive a confirmation to your specified email address. The confirmation (voucher) contains information about your trip and other additional data (if any).

The amount of time required for confirmation depends on the type of payment. When paying for the transfer by credit card, confirmation is instant. When paying by bank transfer or upon arrival, additional time may be required.

Can I use the transfer service if I am in a wheelchair?

Yes, sure! We organize a transfer for people with disabilities; you must specify the parameters of the wheelchair, whether it folds or not.

This request is due to possible difficulties when transporting the seat in some vehicles used for the group transfer.

Can I cancel or change my booking?

Yes, you can cancel or change your booking. To do this, it is enough to notify us at least 24 hours in advance by contacting us at info@mystambul.com or by phone 0 850 346 44 15.

What do I need to know about baggage transporting?

The total length, width and height of standard baggage must not exceed 158 centimeters. Liquid substances that can spill, substances that can cause odors, chemicals, explosives and weapons are prohibited by law, i.e. the same rules apply as at airports.

If you have non-standard baggage, you must declare in advance so that we can select the appropriate transport.

What if I cannot book a transfer on the website?

In case of any problems with the booking, please contact us at the indicated number 0850 3464415. We will make a reservation on your behalf and send a confirmation to your email.

How do I choose the time of my transfer to the airport?

When choosing a transfer time, there are 2 factors to consider:

1. Duration of the trip - on the website it is indicated for each direction, on average it is up to 1.5 hours.
2. For domestic flights, you must be at the airport 2 hours before departure, for international flights, 3 hours.
The driver will pick you up at your chosen time.

Can I book a transfer via the phone number indicated on the website?

Oh sure. Contact us at the indicated number 0850 3464415, we will make a reservation on your behalf and send a confirmation to your email.

What is the maximum capacity for your vehicles?

It depends on type of vehilce. Each car has its own capacity, which is displayed on the booking page. The largest bus can accommodate up to 46 passengers.

If you need several buses, you can register several transfers or contact us on 0850 3464415, we will be happy to help you.

Do you rent cars?

Yes, but we rent a car with a personal driver.

Do you provide transportation to other cities?

Yes, we do long-distance transfers. To order such a transfer, please contact us at 0850 3464415 or email info@mystambul.com

What are your working hours?

You can contact us at any time of the day by phone 0850 3464415 or email info@mystambul.com

How to enter the correct Flight number?

The easiest way to find out your flight / flight number to Istanbul is to find it on an airline ticket, on the airline's website (where the ticket was registered) or with a simple Google search.

The flight number consists of two parts:
1. IATA Code of an airline (example: Turkish Airlines - TK )
2. Route number

For instance, Moscow - Istanbul, by Turkish Airlines: TK 420

How can I define the area of ​​my hotel on the website?

The area of ​​the hotel is indicated on the hotel page, in the "Location" section

Do you need to register the transfer in advance?

It is better to register the transfer 24 hours before arrival. If you have an urgent flight or you didn’t have time to make booking in advance, then it is advisable to call 0 850 346 44 15. In any case, we will do our best to find you a car.

What if I am traveling with a child?

If you are traveling with a child, you just need to indicate the number of children when registering, and indicate the number of child seats in the comments to the booking.

Do I need to book a child seat?

There is no charge for a child seat. It is enough to indicate the number of children at registration, and indicate the number of required seats in the comments to the booking.

Payment and Cost


How is payment made?

MyStambul provides an opportunity to pay for the transfer in several ways:

1. Credit Card
2. Money transfers, company data can be found on the page Bank Accounts.
3. Upon arrival, directly to the driver.

In what currency is the card debited?

Depending on the card, the debiting takes place in one of the following currencies Euro, Dollars or Turkish Lira.

Is my trip insured?

Yes. MyStambul, as a part of AS Melisa LTD, being a licensed company, undertakes and complies with all the rules set by the local regulatory and licensing authority TURSAB.

All our vehicles are D2 approved, compulsory accident and liability insurance.

What is included in the transfer price?

- Provident, qualified and polite driver
- Flight tracking for delays or cancellations
- Waiting for 15 minutes from the appointed time in the hotel lobby (for transfers to airport)
- Waiting for an hour from the moment the plane lands
- Meeting at the airport with a nameplate
- Help with luggage
- High speed internet
- Free water
- Comfortable, air-conditioned and safe vehicle (regardless of the type chosen)
- Free baby seat (upon request)
- Insured "door-to-door" trip

What is the price of a airport transfers from New Istanbul Airport or Sabiha Gokcen Airport?

The transfer price depends on the type of car. For example, for the popular destination New Istanbul Airport / Sabiha Gokcen in Sultanahmet - the cost of a car for up to 7 people and up to 12 luggage starts from 39 Euro .

Also, you can check full list of transfer destinations and prices.

Is the price per passenger or car?

The transfer price is per car.

Does the price depend on the date or direction?

Our transfer price does not depend on the date and direction, it depends only on the type of car. This makes it easier to calculate the cost of the transfer.

Will I be charged extra for waiting?

The waiting is already included in the total price, you will not need to pay extra.

Is it safe to pay online through your website?

Your online payment transactions, is protected by international standards of security systems Visa and MasterCard.

When paying in cash (upon arrival), is the transfer paid before or after the trip?

When paying in cash, the transfer is paid before the trip.

Why choose a transfer with MyStambul?

You can read more about the benefits at transfer page.

Ride


What is trip duration?

The duration of the trip is approximate and may vary depending on traffic congestion. The journey from the city center to the airport takes about 60-90 minutes on average.

Can I smoke in the car?

Smoking while traveling is prohibited by Turkish law.

What should I do if I forgot my things in the car?

If you have forgotten any things in the car, please contact us at 0 850 346 44 15 or info@mystambul.com. Your items will be delivered as soon as possible.

What are your car brands?

All car types of the Mercedes brand, except for one type MIDIBUS of the ISUZU brand with a capacity of 31 passengers.

What language does the driver speak?

The vast majority of our drivers understand and speak English.

What sanitary measures are taken during the transfer?

Our drivers use disposable medical masks, in addition, each vehicle is equipped with disposable sanitizers.

Meeting


How do I find a driver?

The driver will be waiting for you at the exit of the terminal of the airports "New Istanbul Airport" or "Sabiha Gokcen" with a nameplate, which also will have the MyStambul logo.

In case of extraordinary situations, we are always in touch by phone 0 850 346 44 15. Also, you can call the driver directly, his number is indicated in the voucher.

How long will I have to wait at the airport or destination?

Your transfer is scheduled before your arrival and you won't have to wait.

What should I do if my flight is canceled or delayed?

When registering a transfer, you indicate the flight number. This flight is monitored by our managers and drivers. In case of a flight delay, the driver will know about it in advance and will plan a trip for the required time.

In case of flight cancellation, please contact us by email info@mystambul.com or by phone 0 850 346 44 15, we will re-schedule your transfer.

How can I contact the driver?

You can call the driver directly, his number is indicated in the voucher.

What to do if the plane arrived early?

If the plane arrived ahead of time, please contact us on 0850 3464415, we will try to reduce the driver's waiting time.

Do I need to make an additional call upon arrival?

You just need to appear and find your name on the nameplate with the MyStambul logo.

How long will you wait while I go through customs and wait for my luggage?

The standard waiting time upon arrival is 60 minutes. If there was a delay at passport control or for another reason, please contact us at 0850 3464415 or via email: info@mystambul.com

Terms & Conditions


Can I bring pets with me?

Yes, you can. Animals must be in a special container.

Where can I read your change and cancellation policy?

This information can be read at Refund & Exchange Policy

What are your areas of expertise?

We help you book your hotel, transfer from / to Istanbul airport and organize excursions and tours .

Tours & Excursions

Booking


How will the COVID-19 situation affect my vacation?

In order to ensure proper physical distancing, some excursions may not be available or have a limit on the number of guests.

Since the situation is constantly updated, the most recent and relevant information about the restrictions can be found here.

What's the best time of year to visit Istanbul?

Istanbul is a popular destination all year round, although summer can get very hot and winter is usually cold and rainy with the occasional snow flurry.

Spring and autumn months are best advised for a pleasant temperature and less crowding at the major sites.

How should I dress in Istanbul?

Turkish dress sense is generally westernised although revealing clothing is not very common in Istanbul (nightclubs along the Bosphorus are more of an exception). As a secular state, Turkey is tolerant of other cultures and religions.

Female visitors are not expected to don a head scarf, unless they are visiting a mosque and scarves are usually available to borrow. Shorts tend to be kept for the beach and not commonly seen in the city. When visiting mosque, men must wear trousers or long shorts covering the knees.

What to do in Istanbul?

Istanbul is Turkey's largest city and offers many sites and things to experience. As well as the many markets and bazaars on offer, we would recommend taking a trip to the sites of the Blue Mosque (Sultanahmet Camii) and Topkapi Palace. Get more ideas from our website.

What is it like as a non-Muslim visiting Turkey?

While Turkey is a largely Muslim country and some are strict followers of Islam, there are many more moderate Muslims and also smaller minorities of Christian and Jewish faiths.

As a secular state, Turkey is generally very open and welcoming to other cultures, and it is rare to experience any problems as a non-Muslim in Turkey.

Is Istanbul safe?

Compared to most western countries, Istanbul is a safe city. The incidence of violent crime against foreigners is very low and few visitors to the city experience any problems.

There are some scams and pickpockets operating (more so in the tourist-heavy areas) so you should exercise usual caution.

Is Istanbul easy to get around?

Despite its huge size and number of waterways and hills, Istanbul is reasonably easy to get around. There are a large number of transport options such as bus, minibus, dolmus, tram, metro, metrobus and ferry.

How can I get from the European to the Asian part of Istanbul?

There are buses, metrobuses and dolmus that make the trip between the European and Asian parts of Istanbul but the cheapest and easiest way to do it is by ferry.

Ferries make the trip between Eminonu and Kadiköy and Üskudar on a regular basis. Other ferries leave from Besiktas and Kabatas.

What excursions or tours in Istanbul would you recommend?

All excursions are specially selected and interesting. Among them are the Bosphorus by boat, the Princes' Islands, a tour Ankara - Cappadocia - Konya - Pamukkale - Ephesus, Troy - Gelibolu tour.

What language do your guides speak?

Guides of excursions and tours speak Russian and English.

Are there family trips or tours in Istanbul?

Adults and children will be impressed by the Dolmabahce Palace and the cable car, a visit to the underground reservoir and other excursions in Istanbul.

A family dinner on the boat will end the day.

How to relax with your child?

Kids will love the Istanbul Aquarium, Toy Museum and boat ride on the Bosphorus. For teenagers, you can plan a trip to an underground reservoir.

Children of any age will get great pleasure from a trip to the modern LegoLand amusement park.

In which area is it better to settle?

If you prefer proximity to the main historical and tourist sites - we recommend the Fatih or Laleli districts. who loves urban architecture and the rhythm of the metropolis, Beyoglu is more suitable.

How can you get to the Princes' Islands?

There is a ferry to the Princes' Islands from both parts of the city (European and Asian). You can also book the Princes' Islands tour if you need a Russian speaking guide.